Returns


You have the right to withdraw from the sales contract within 14 calendar days from the date of delivery of the ordered goods without giving any reason. Send the packaged product to us along with the return form.

CLICK AND DOWNLOAD Return Form

READ: Instruction on withdrawal from the sales contract

Shipping address:

LuiSia  Sp. z o.o.
al. Niepodległości 14,
42-216 Częstochowa
Poland

Exchange

To exchange the purchased product for another, follow the return procedure (send the goods to us along with the return form). Then place and pay for a new, independent order with a new product.

Complaints


If the product you received has defects or damage, you can return it for a complaint. All you have to do is fill out the product complaint form (you will find it below) and send the defective product to us with it. In the form, describe the problem with the goods in detail and select the form of compensation you want to obtain. We have 14 business days to verify your complaint from the date of receipt of the notification. You will be informed about the progress of the process by e-mail.

CLICK AND DOWNLOAD Complaint Form

Return period

You can return the ordered product within 14 calendar days from receiving the shipment.

Return costs

The costs depend on the selected carrier.

How to return?

Send the packaged product back to us along with the return merchandise form. More information and the form to download can be found on the website below.
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