Returns
You have the right to withdraw from the sales contract within 14 calendar days from the date of delivery of the ordered goods without giving any reason. Send the packaged product to us along with the return form.
CLICK AND DOWNLOAD Return Form
READ: Instruction on withdrawal from the sales contract
Shipping address:
LuiSia Sp. z o.o.
ul.Gospodarz 35
95-030 Rzgów
Poland
Exchange
To exchange the purchased product for another, follow the return procedure (send the goods to us along with the return form). Then place and pay for a new, independent order with a new product.
Complaints
If the product you received has defects or damage, you can return it for a complaint. All you have to do is fill out the product complaint form (you will find it below) and send the defective product to us with it. In the form, describe the problem with the goods in detail and select the form of compensation you want to obtain. We have 14 business days to verify your complaint from the date of receipt of the notification. You will be informed about the progress of the process by e-mail.